FAQs for Professionals

At Tropical Punch we don't believe that our job ends once we have delivered your design. We believe in assisting our customers all the way through the embroidery process to make sure that your customers are satisfied. As part of our effort to provide support to the embroidery industry we have built a list of Frequently Asked Questions.

Q: Do you have something to show me where designs should be placed on garments I'm sewing?

A: Yes. We have put a placement guide on our site to give you some pointers on the basics of placement. If this doesn't answer your question feel free to contact us. We'll be happy to help answer your questions.

Q: Can this design be used for caps and chest size applications?

A: Maybe...Some designs will run on both caps and chest size applications with no problems. Others will not. You should always specify if a design is going to be sewn on caps and if so, if it is a six panel cap. There are a number of things we do differently for this type of application. If you have any more questions feel free to call us and we'll be happy to explain this in more detail.

Q: Can I re-size this design and if so how much?

A: Our designs are digitized in Pulse Outline "PXF" files. If you have Pulse Ambassador software, which you can download for free here, it is simple to resize PXF files. They provide great flexibility and convenience.

Q: Can you tell me how many stitches are in this design and how much it will cost to digitize?

A: We gladly quote every design with approximate stitch count and fixed price to digitize. Fax or e-mail us your designs for a free quote.

Q: How quick can I get this job done?

A: We offer over-night rush service when needed. Our normal turn around time is between 3 and 5 days.

Q: Can I get my design on the internet?

A: Sure...we deliver most of our designs via e-mail. We are also offering our customers the options of simply downloading there designs off of our web site. Both of these are fast, effective methods for getting designs to our customers. For customers without e-mail we offer terminal modem transfers or UPS/FedEx service.

Q: How do we pay for our designs?

A: We accept Mastercard/Visa as well as American Express. We also ship COD.

Do you sew?

A: You better believe we do! We were embroiderers before entering into the digitizing/punching business. Our punchers have watched thousands of designs run. We know what it takes to make designs run smoothly. Trims and color changes are kept to a minimum We want to help you make money with better running designs and less cleanup after sewing. We sample every design before shipping it to you.

Q: What kind of artwork do you need?

A: We prefer to work from digital files, JPEG, TIFF, or BMP. Vectorized artwork is the very best when available. We also work from original art or Adobe files. Faxes are only used as a last resort as they tend to distort images and are not accurate enough for most purposes. Generally the better the artwork, the better the final product.

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